Terms & Conditions
1. Scope of services
1.1 The Photographer will provide the deliverables specified in the Project Details section, captured and processed to professional photography standards.
1.2 The quote is based on the project description and deliverables listed. Additional work requested beyond this scope will be quoted separately.
1.3 The Photographer reserves the right to subcontract elements of the work while maintaining overall responsibility for delivery and quality.
2. Site access & client responsibilities
2.1 The Client will provide necessary site access, permissions, and coordination with site personnel for scheduled shoot dates.
2.2 The Client will notify the Photographer of any site restrictions, hazards, security requirements, or operational constraints in advance.
2.3 The Client is responsible for ensuring the site is prepared and suitable for photography on agreed shoot dates (clear access, lighting operational, tidied spaces where required).
2.4 The Client will provide any required inductions, PPE requirements, or site-specific safety information at least 48 hours before the shoot.
3. Technical operations & safety
3.1 The Photographer retains sole authority over all capture methods, equipment selection, and safety decisions.
3.2 Drone operations are conducted at the Photographer's discretion based on weather conditions, airspace restrictions, and safety considerations. The Photographer holds full CAA certification and handles all necessary airspace permissions and is solely responsible for compliance with CAA regulations and aviation safety requirements.
3.3 The Photographer reserves the right to decline or postpone capture in unsafe or unsuitable conditions, including but not limited to: high winds, rain, fog, or adverse weather affecting drone operations; active crane operations or other conflicting site activities; other drone activity in the area; any safety concerns.
4. Weather, rescheduling & equipment
4.1 Exterior and drone photography is weather-dependent. The Photographer will monitor forecasts and provide as much notice as possible if conditions are unsuitable. Interior shoots may proceed if exterior/drone work is postponed.
4.2 Weather-related rescheduling by the Photographer incurs no additional charge to the Client.
4.3 The Client may reschedule shoots by providing reasonable notice. The Photographer will accommodate alternative dates subject to availability.
4.4 In the event of equipment failure during a shoot, the session will be rescheduled at no additional cost to the Client.
4.5 If the shoot cannot proceed due to site not being ready, access not being available, or conditions not matching those described, this will be treated as a client reschedule and may incur additional travel and preparation fees.
5. Capture process & progress
5.1 The Photographer will keep the Client updated on project progress during the processing phase.
5.2 The Client will be given opportunity to review and provide feedback on the tour before final delivery. Feedback must be provided within 7 working days of preview delivery. Feedback received after this period will be treated as a revision request and may incur additional charges.
5.3 Minor adjustments based on this feedback are included (e.g., text edits, hotspot positioning, navigation refinements, branding adjustments).
6. Revisions & additional work
6.1 Included: Minor adjustments to content, navigation, hotspots, and branding based on pre-delivery feedback.
6.2 Additional charges apply for: major changes after delivery (complete UI redesign, restructuring navigation); additional capture sessions or new shoot locations; substantial feature additions not in original scope; re-processing of panoramas beyond minor corrections.
6.3 Work requiring additional capture sessions or substantial development time will be quoted separately and requires Client approval before proceeding.
7. Deliverables, delivery & data backup
7.1 The Photographer will deliver all items listed in the Project Details section via secure digital transfer with download links valid for 30 days.
7.2 Standard turnaround is approximately 2-3 weeks from shoot date, though this may vary depending on project complexity and current workload.
7.3 Client Responsibility: The Client is responsible for downloading and securing their own copies of all delivered files and should maintain their own backups.
7.4 Photographer Archives: The Photographer maintains backups of project files for archival purposes but is not liable for Client data loss after delivery. Re-delivery of files may be available on request subject to availability in archives, but this is not guaranteed beyond the initial 30-day download period.
7.5 Raw files and unprocessed assets are not supplied unless agreed in writing and may incur an additional fee.
8. Hosting
8.1 One year of free hosting is included, covering storage, bandwidth, and basic technical support. Tours are hosted via BunnyCDN, with data stored on servers located in the United Kingdom and Germany.
8.2 After the first year, hosting renewal is available at £60 per year.
8.3 The Client receives full tour files immediately and is free to self-host or move hosting at any time. If the Client chooses to self-host, they are responsible for their own hosting infrastructure and technical support. Technical specifications for self-hosting are available on request.
8.4 If the Client declines hosting renewal, the Client will receive at least 14 days' notice before the tour is removed from the Photographer's servers after the included period.
9. Ownership & copyright
9.1 Upon full payment, the Client owns all delivered tour files and content outright, with non-exclusive unlimited usage rights for all current and future purposes. The Client may edit or modify delivered files, but the Photographer is not responsible for the quality or accuracy of Client-modified content.
9.2 Any licensed third-party content (music, logos, imagery) incorporated at Client request remains subject to its original licensing terms. The Client is responsible for maintaining any required licenses.
9.3 The Client is free to share tour links and provide access to third parties without restriction.
9.4 Credit to William Beck / BuildingReality is appreciated but not required when the tour is published or shared.
9.5 The Photographer retains the right to use the work for portfolio, promotional, and marketing purposes (including website, social media, case studies, and professional submissions). The Photographer will request permission before using work from confidential or sensitive sites.
9.6 The Client may not resell, redistribute, or sublicense the tour files as a product to third parties.
10. Client-provided materials
10.1 The Client warrants they have rights to all materials they provide (including logos, music, branding, imagery) and agrees to indemnify the Photographer against claims arising from their use.
10.2 The Client is responsible for ensuring the accuracy of all information, branding materials, and content provided for inclusion in the tour.
11. Confidentiality & security
11.1 The Photographer will handle all Client information and site details confidentially and complies with UK GDPR requirements. Client contact details are used solely for project delivery and communication.
11.2 For sensitive or secure sites, the following options are available: password-protected tours; offline-only delivery (no web hosting); intranet hosting files; restricted portfolio usage (by agreement).
12. Payment terms
12.1 Payment is due within 30 days of invoice date. Invoice will be issued upon delivery of completed work.
12.2 Late payments may incur interest charges at 8% above Bank of England base rate (statutory right under Late Payment of Commercial Debts (Interest) Act 1998).
12.3 Accepted payment methods: Bank transfer (preferred), cheque.
13. Liability & insurance
13.1 The Photographer maintains professional indemnity insurance, public liability insurance, and CAA-approved drone operation insurance. Certificates of insurance are available on request.
13.2 The Photographer's liability is limited to the total fee paid for the project, except where liability cannot be limited by law.
13.3 The Photographer is not liable for: losses arising from inaccurate information provided by the Client; delays caused by factors outside the Photographer's reasonable control; issues arising from Client's self-hosting arrangements; Client data loss after delivery; outages, downtime, or service changes from third-party hosting providers.
14. Force majeure
14.1 Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to extreme weather, natural disasters, pandemic restrictions, or government orders. In such circumstances, timelines will be extended reasonably or the contract may be terminated by mutual agreement.
15. Cancellation
15.1 Either party may cancel this agreement by written notice.
15.2 If the Client cancels after work has commenced, payment is due for work completed to date.
15.3 If the Photographer cancels for reasons other than safety, weather, or force majeure, any payments received will be refunded.
16. Complaints & disputes
16.1 Any concerns about the work should be raised in writing within 14 days of delivery. The Photographer will respond to complaints within 7 working days and work to resolve issues reasonably.
16.2 If a dispute cannot be resolved directly, both parties agree to attempt mediation before pursuing legal action.
16.3 This agreement is governed by the laws of England and Wales.
17. General terms
17.1 This agreement constitutes the entire understanding between the parties and supersedes all previous agreements or understandings.
17.2 Any variations to this agreement must be made in writing and signed by both parties.
17.3 If any provision of this agreement is found to be unenforceable, the remaining provisions remain in full effect.
17.4 Neither party may assign this agreement without the other party's written consent.
17.5 No waiver of any breach of this agreement shall constitute a waiver of any other breach.